When I worked at a Fortune 500, we would pay millions for this data via Nielsen (don't get any ideas Skubana haha), so this is extremely valuable. This is why we chose Skubana - they offer an Analytics section that no one else has (and we searched far and wide after the Jazva disaster) and with some slight tweaking on our end to organize the data, we now have weekly, monthly, quarterly and yearly reports that can be generated in a matter of minutes that shows us channel performance, SKU performance, etc. There are plenty of companies out there that can combine sales channels (ie: eBay, Amazon, BigCommerce, Newegg, etc) which is great, but what good does that do if you don't have any data to better understand what channels are performing well, what the actual profit margins are of your products, how much you spend on advertising, ROI's, etc? We needed a program that offered all of that, so we could make better, smarter business decisions. When Alyssa goes on vacation, they have backups that understand our business and usually answer emails within an hour or two.īack to what we really like and why we ultimately decided to continue with Skubana. Instead, we've been working with a dedicated Account Manager, Alyssa, who studied our business up front and understands what we need as every business is different. In addition, unlike the prior company, they didn't set us up with an account manager for a month and then afterwards steer us to Tier 2 support who didn't understand our business. To my surprise, Skubana not only listened to our business needs, but actually delivered on them and continue to do so to this day. My expectations were pretty low at that point for finding another solution. I'll keep this short, but we started with a competitor (Jazva) who promised the world to us, but failed to deliver in every way possible. In other words, this isn't just a program designed by people who think they understand what multi-channel sales entail, but it's made by someone who actually sells across multiple channels.
MAIL ORDER MANAGER REVIEWS SKIN
What we like about Skubana is that it seems like the program was designed by an actual business owner who has skin in the game themselves. Review collected by and hosted on G2.com. Like I said, it was a bit daunting in the beginning (I should mentioned we started using it right before the holiday season so things were already busy) but their support helped us get up to speed and we are very happy with Skubana. The RMA process is also a breeze, one click and you customer receives the return shipping label to their email. We have a few amazon stores setup internationally and with Skubana you can see how many items you have in total and how many items are available each warehouse.
MAIL ORDER MANAGER REVIEWS SOFTWARE
This software is also great because of its ability to track and manage inventory levels in each warehouse.
It is amazing being able to ship from multiple warehouses by simply clicking a few buttons. Now that we are more comfortable using the system our team loves it. However, our account rep Jeffrey was extremely helpful and promptly answered any questions that we had. I will admit that Skubana was very complex/intimidating when we first started. We have been using Skubana for about 10 months now. I do not usually write reviews, but felt the need to do so in this case with the hope it will help others that find themselves in the same situation i was in. They priced out much better than the previous platforms we used in the past and they offer support via chat at all times on top of having your account manager to help you out. They have direct integrations with all the majors sales channels and other e-commerce tools/softwares and they also have indirect (via third party) integrations with the rest of the lesser known tools and software one may need to run their ecom business. Skubana was our last try before trying to build our own platform (which could be costly and come with a lot of headaches).įortunately for us and kind of surprisingly, Skubana turned out to fill 99% of our needs. We are a high volume e-commerce company selling across many sales channels for 10 years now.ĭuring those years we have tried many different platforms and none of them really worked out for us, they all always did some things right and many things wrong.
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